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Privacy Policy - Maheads Marketing Agency

1. Introduction

Maheads Marketing Agency ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.  

By using our services, engaging with our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.  

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, surname, email address, telephone number, postal address.  

  • Business Information: Company name, job title, industry, company address.

  • Marketing Data: Information related to marketing preferences, survey responses, event participation, and website usage.

  • Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and other usage information collected through cookies and similar technologies.

  • Client Information: Information provided by clients for the purpose of marketing campaigns, which may include customer data, market research data, and other relevant information.

  • Employee/Contractor Information: Information relating to employees and contractors, including identity documents, banking details, and performance evaluations.

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you: When you provide information through our website, email, phone, or in person.

  • Through our website: Using cookies and other tracking technologies.

  • From third parties: When we receive information from our clients or partners.

  • Publicly available sources: Such as social media platforms and business directories.

4. How We Use Your Information

We use your personal information for the following purposes:

  • Providing marketing services: Planning, executing, and analyzing marketing campaigns.

  • Communicating with you: Responding to inquiries, providing updates, and sending marketing communications.

  • Improving our services: Analyzing website usage, conducting market research, and developing new services.

  • Managing our business: Processing payments, managing contracts, and complying with legal obligations.

  • Recruitment and Employment: processing employee and contractor data for administrative and legal purposes.

  • Client services: Providing marketing services to clients that may involve the handling of their customer's personal information.

5. Sharing Your Information

We may share your personal information with:

  • Service providers: Third-party vendors who assist us with website hosting, data analysis, payment processing, and other services.

  • Clients: When providing marketing services that involve sharing data with our clients.

  • Legal authorities: When required by law or to protect our rights.

  • Business partners: for collaborative projects.

We will ensure that any third parties who receive your personal information are bound by appropriate confidentiality and data protection obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:  

  • Secure servers: Storing data on secure servers with restricted access.

  • Encryption: Using encryption to protect sensitive data.

  • Access controls: Limiting access to personal information to authorized personnel.

  • Regular security assessments: Conducting regular security assessments to identify and address vulnerabilities.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.  

8. Your Rights

Under POPIA, you have the following rights:

  • Right to access: Request access to your personal information.

  • Right to rectification: Request correction of inaccurate or incomplete personal information.  

  • Right to erasure: Request deletion of your personal information.

  • Right to restriction of processing: Request restriction of processing of your personal information.

  • Right to data portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.  

  • Right to object: Object to the processing of your personal information.  

  • Right to lodge a complaint: Lodge a complaint with the Information Regulator.

To exercise these rights, please contact us at the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your website usage. You can control the use of cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by other means.  

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:  

Maheads Marketing Agency, KZN, South Africa, Admin@maheads.co.za, +27 63 143 2839.

Information Regulator (South Africa):

Website: https://www.justice.gov.za/inforeg/ Address: SALU Building, 316 Thabo Sehume Street, Pretoria Postal Address: P.O Box 31533, Braamfontein, 2017.

Effective Date: 10 March 2025

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